General Reservations – All bookings must be prepaid in full.  We do not accept cash payments at the point of hire. Cash payments will only be accepted as a direct deposit into our bank account and must clear our account 2 weeks before the booking date. Your booking is secure once we have received full payment.

Wedding & School Formal Reservations – We require a deposit of 50% of the total amount payable. Once we receive your deposit your reservation is confirmed. The balance owning is payable 7 days before your booking date. 

Cancellations – General Cancellations: All payments are forfeited on cancellation of major events if attendance of more than 1000 people. Cancellations under 2 weeks from the booking date are not eligible to receive a refund however we may at our discretion and availability allow the booking to be transferred to another date within 90 days. Cancellations on the booking day or under 48 hours of the booking day forfeits all money paid (100% loss). With exception to medical emergencies.

Wedding & Formal Cancellations – Cancellations made within 30 days of the booking date are NOT refundable. Cancellations made before 30 days of the booking date are refundable at our discretion.

Booking Changes – Once booked your price will not change unless you make changes to any details. We will try to accommodate any changes, subject to availability. You may cancel your booking subject to our cancellation policy. Our drivers DO NOT have the authority to change the booked times, waiting times, pick up destination addresses or routes. Any changes on the booking day may incur further charges.

Waiting Times & No Shows – Excessive waiting time (over 15 minutes) is NOT included in your price unless it has been specified. Any waiting time will be charged as per our standard fees. All payments are forfeited if the hirer does not show for the booking.

Vehicle Damage & Behavior – The hirer is responsible for all damage caused to the limousine. This includes split drinks, soiling of seats, mud/dirt tracked onto carpet, broken glasses, broken DVD screens, broken lights and tears to upholstery. All cleaning and repairs costs will be passed onto the hirer with a min charge of $250 with an unlimited maximum. The hirer is also responsible for any damage caused by passengers traveling in the vehicle during the hire time. If anyone traveling in the limousine behaves in an unsafe, crass or damaging way or is considered too intoxicated, we reserve the right to end the booking immediately and evict passengers from the vehicle. In this case the booking is terminated without refund. 

Safety Devices – Seat belts are fitted to all our vehicles and passengers are required by law to wear them, while the vehicle is moving. Child restraints/booster seats must be used according the RTA guidelines. It is the Hirer’s responsibility to advise if child restraints are required. The use of seat belts and child restraints will be sole responsibility of the passengers or passengers guardian/parent and/or the person or entity who made the booking. Any penalties or infringement notices issued to non-compliance (ie not wearing a seat belt not using the correct child restraint) will be TRIPLED and payable by the person or entity who booked the vehicle. Unfortunately the law dictates that our drivers will have 3 demerit points per offending passenger deducted from their licence.

Security – We require credit card details for your booking, which is held as security against waiting time, cancellation, no-who and vehicle damage etc. You will be notified of any pending additional payment.

Unforeseen Circumstances – While we make every effort to fulfil our commitment to you, we cannot assume responsibility for circumstances beyond our control, such as traffic, road and weather conditions, illness, vehicle breakdown etc. Should there be any problem with the vehicle you have booked we reserve the right to make the closest substitution.

Liabilities & Insurance – Our maximum liability is limited to a full refund of monies paid related to the booking in question. We accept no liability or claim for liquidated damages, consequential loss or for any other eventuality. Our insurance policies ONLY cover passengers whilst inside the vehicle & moving.

Vehicle Restrictions & Road Rules – There may be instances where vehicles are unable to be negotiated over speed humps, through turns, driveways etc, rendering some locations inaccessible. In this case, we will endeavor to collect/deliver passengers at the closest possible point we can. Should the driver deem any location or situation unsuitable for the vehicle, an alternative will be sought & used or termination of travel will occur if necessary – the driver’s decision will be final and no refund will be paid. Drivers will adhere stringently to all legal road rules at all times. All drivers will plan routes.

Food, Smoking, and all illegal substances are strictly prohibited in our vehicles. Drinks are NOT available in, nor can be consumed in the corporate sedans – ONLY in the stretch limousines. Alcoholic beverages may only be consumed by persons over the age of 18. All alcohol consumption is at your own risk, liability and responsibility. No food of any kind is allowed inside our vehicles. Any passenger who does not comply with the above mentioned rules will forfeit their money and hire.

Subcontractors – The services of other limousine companies may be used during peak times. Although other companies will remain under our supervision, they are governed by their own operational guidelines & operate at all times under their own insurance policies.

Our terms & conditions are subject to change without notice.